AC'SCENT IDENTITY Terms of Service

These Terms govern the conditions and procedures for using the AC'SCENT IDENTITY online service (hereinafter "Service") operated by NEANDER Co., Ltd. (hereinafter "Company"), as well as the rights, obligations, and responsibilities of the Company and users.

• "Service" refers to all services provided by the Company, including AI image analysis-based custom perfume recommendations, perfume manufacturing and sales, figure diffuser manufacturing and sales, etc.
• "User" refers to members and non-members who use the Service provided by the Company in accordance with these Terms.
• "Member" refers to a person who has registered as a member by providing personal information to the Company and accesses and uses the Service through social login (Google, Kakao).
• "Product" refers to all products sold by the Company, including custom perfumes, figure diffusers, signature perfumes, etc.

• These Terms become effective when posted on the Service screen or notified to users by other means.
• The Company may amend these Terms within the scope not violating applicable laws, and will notify changes within the Service at least 7 days before the effective date.
• If a user does not agree with the amended Terms, they may discontinue using the Service and withdraw their membership. If the user continues to use the Service after the effective date of the amended Terms, they shall be deemed to have agreed to the changes.

The Company provides the following services.

The Company may change the content of the Service and will notify changes within the Service.

• Membership registration is done through social login (Google, Kakao) and is completed by providing required information and agreeing to these Terms.
• Members may request withdrawal at any time through My Page, and the Company will process the withdrawal immediately.
• Upon withdrawal, personal information will be handled in accordance with the Privacy Policy.

Users shall not engage in the following activities.

If a user violates the obligations of these Terms or interferes with the normal operation of the Service, the Company may restrict service use through warnings, temporary suspension, or permanent suspension.

The Company will notify the user of the reason for any use restriction under the preceding paragraph.

• Users make a purchase request by selecting a product and proceeding with payment within the Service.
• A purchase contract is established when the Company sends an order confirmation notification for the user's purchase request.
• Product prices, shipping fees, etc. are based on the prices displayed in the Service at the time of order.
• The Company may reject a purchase request in the following cases.
  • If the request contains false, missing, or incorrect information
  • If the product cannot be provided due to insufficient stock
  • If there are other reasons that make it inappropriate to approve the purchase request

Users may pay for products using the following payment methods provided by the Company.

For bank transfer (direct deposit) payments, the order may be automatically cancelled if payment is not confirmed within 3 days of the order date.

• Products are shipped within 2-3 business days after payment confirmation or completion.
• The base shipping fee is 3,000 KRW, with free shipping for orders totaling 50,000 KRW or more.
• Custom-made products (figure diffusers, etc.) may be delayed depending on the production period, and users will be notified in advance.
• Delivery delays caused by the user's absence, incorrect address, etc. are not the Company's responsibility.

Details regarding cancellation, refund, and exchange of products can be found in the Cancellation/Refund/Exchange Policy.

• The Company will not engage in activities prohibited by applicable laws and these Terms or contrary to good morals, and will do its best to provide continuous and stable services.
• The Company will safely protect users' personal information and comply with the Privacy Policy.
• The Company will promptly handle users' complaints and opinions related to service use.

• The Company is exempt from liability if unable to provide services due to force majeure such as natural disasters, wars, or telecommunications service interruptions.
• The Company is not liable for service disruptions caused by the user's own fault.
• AI analysis results are for reference only, and product selection based on analysis results is at the user's discretion.

• Lawsuits regarding disputes between the Company and users shall be under the jurisdiction of the Seoul Central District Court.
• Disputes between the Company and users shall be resolved in accordance with applicable laws, including the Act on Consumer Protection in Electronic Commerce.
• Users may apply for dispute mediation to relevant agencies such as the Fair Trade Commission or the Korea Consumer Agency.